24 Nov 2017

Full-Time RSA Customer Service Advisor

Rsa – Posted by Admin Peterborough, England, United Kingdom

Job Description

RSA Customer Service Advisor

We are looking for exceptional RSA customer service advisors who will provide a professional and courteous service to each and every customer who contacts the Centre

Do you have a focus on wanting to make peoples life better?

Are you motivated, committed and inspiring?

If this sounds like you, then you have the principles we are looking for to join our award winning Contact Centre based in Lynchwood Business Park, Peterborough.

Responsibilities
As a RSA Customer Service Advisor you will deliver outstanding service by successfully responding to questions and queries relating to new and existing policies, showing empathy and compassion along the way.

Work closely with colleagues to raise service and sales standards to the most appropriate person, developing joint solutions and sharing best practice

Address any customer/intermediary service queries or complaints that arise to ensure customer service and satisfaction standards are consistently achieved

Demonstrate the RSA Brand Beliefs to maximise your performance and RSA’s investment in your training and development.

RSA Customer Service Advisor benefits

Our leading benefits package includes:
Annual salary of £16,250,
25 days holiday,
Employer Pension contribution of 7.5% with a further max match of 2.5%, to give up to 10%,
Life Assurance 10 times base salary,
Bonus potential of 12.5%
Unfunded flexible benefits package including Childcare vouchers, Gymflex, Cycle to work scheme and retail vouchers plus many more.

Onsite you will find a staff restaurant, newsagents, Costa Coffee shop, cash machine, free staff car park and unlimited free tea & coffee

We aim to provide every one of our employees with a great work-life balance and the opportunity to contribute to charity. We have a thriving community investment programme, volunteer weeks, social events, focus groups, and team outings.

Person
It doesn’t matter if you’ve never worked in a contact Centre before, or even if you’re straight out of education. We pride ourselves on delivering some of the best training out there. Just show us your determination and drive for delighting customers.

Shift Pattern
Full Time work – 35 hours per week, annualised hours shift pattern between 8am-8pm Monday to Sunday.

Help people live & enjoy life and click apply

 

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NB* RECRUITMENT OPEN EVENING 29TH NOVEMBER 2017!

RSA are holding a recruitment open evening on Wednesday the 29th of November 2017 starting at 6.30pm. If you would like to attend the event please send an email to : recruitment.team@uk.rsagroup.com quoting “Open Evening Peterborough”.

RSA look forward to meeting you soon

How to Apply

To Apply Direct Click Here

Job Categories: Office. Job Types: Full-Time. Job Tags: Customer Service Advisor, Customer Service Advisor Peterborough, full-time jobs peterborough, jobs peterborough, office jobs, peterborough jobs, RSA, RSA Customer Service Advisor, RSA Customer Service Advisor Peterborough, and RSA Peterborough. Salaries: Salary negotiable.

Job expires in 13 days.

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